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St. Louis Throw
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Frequently Asked Questions
1. EGYPTIAN COTTON GOLD SEAL

EGYPTIAN COTTON GOLD SEAL

Egyptian Cotton is the softest, most luxurious cotton in the world, grown only by accredited cotton growers, and guaranteed to be hand-picked in Egypt.

The Egyptian Cotton Gold Seal confirms the authenticity of products claiming to be Egyptian Cotton, and helps eradicate falsely labelled goods from the marketplace.

The Egyptian Cotton Gold Seal logo means that the Cotton Egypt Association (CEA) has certified a product as true Egyptian Cotton, so you know that you are getting a genuine product of superior quality. I’m really proud that my Egyptian Cotton bedlinen products are Gold Seal certified.

Read more about the CEA here: www.cottonegyptassociation.com

2. OEKO-TEX CERTIFIED®

OEKO-TEX CERTIFIED

All JENNY AVES bedding and bath linens are Oeko-Tex Certified, meaning they are free of harmful synthetics and chemicals.

STANDARD 100 by OEKO-TEX® is a certification system for textile producers, operated by a global network of laboratories, aimed at protecting human health and the environment.

Prohibited or legally regulated substances and chemicals, which are known to be harmful to health are tested for, along with colour fading and PH-value to safeguard human health at every stage of production.

The stringency of the tests is determined by the intended use of the textiles. For example, the more prolonged, direct contact the textile will have with skin, the more demanding the requirements.

All components of the final product must comply with the Oeko-Tex standards, including the threads used for sewing, linings, buttons, etc. The STANDARD 100 by OEKO-TEX® process is the best known and most widespread test label worldwide for textiles tested for harmful substances.

Read more here: http://www.oeko-tex.com/tr/consumer/one_label_for_all_textiles/bedding/bedding.html

3. MASTERS OF LINEN®

ABOUT MASTERS OF LINEN ®
MASTERS OF LINEN® is a registered mark and sign of excellence for linen 100% Made in EUROPE, from field to yarn to fabric. A benchmark for both the trade and the consumer. Club Masters of Linen gathers and promotes the certified European textile companies: spinners, weavers and knitters who have opted for 100% European traceability and want to offer their clients – brands and/or consumers – a differentiation tool a high value-added identity.

The Masters of Linen logo preserves and enhances the Made in Europe claim, boosting and qualifying the member company’s advertising. It is now the label of linen products which are 100% European, be they pure linen, linen rich blends, or linen union, in the areas of fashion and home textiles :

— Made in Europe, from field to yarn to fabric
— Corporate Social Responsibility
— European know-how and jobs
— Proximity, local, agricultural+textile land identity
— Low carbon footprint
— Service
— Excellence and innovation
To ensure 100% European traceability of finished products, the spinners and weavers commit to a stringent set of rules regarding their production and sourcing. Yearly audits are performed by companies’ Auditors or one of the approved certification bodies: Centrocot-IT et Centexbel-BE. and the CLUB MASTERS OF LINEN benefits from a specific timetable to promote its members through collective and individual projects. Its strategy is set by the Club Masters of Linen Committee – the governing body – and is coordinated by Marie Demaegdt, head of the Textile Department at CELC: club@mastersoflinen.com

4. DELIVERY INFORMATION

FREE UK NEXT DAY DELIVERY FOR ORDERS OVER £100

Orders of £100 (net of discounts or promotions) or more qualify for free next day delivery (normally £9.99).

These orders are delivered free of charge by DPD and will require signature on receipt. DPD provide a one-hour delivery window, notified by SMS or email, so you will know exactly when to expect your order.

Your order will be with you on the weekday after placing your order, providing it is placed before 12pm, Monday to Friday, excluding bank holidays and weekends.

Delivery is to UK Mainland only. Please contact info@jennyaves.com for delivery costs to other destinations.

NEXT DAY UK DELIVERY CHARGE FOR ORDERS UNDER £100

Orders of under £100 requiring a next day delivery service incur a delivery charge of £9.99.

These orders are delivered by DPD and will require a signature on receipt. DPD provide a one-hour delivery window, notified by SMS or email, so you will know exactly when to expect your order.

Your order will be with you on the weekday after placing your order, providing it is placed before 12pm, Monday to Friday, excluding bank holidays and weekends.

Delivery is to UK Mainland only. Please contact info@jennyaves.com for delivery costs to other destinations.

STANDARD UK DELIVERY FOR ORDERS UNDER £100

There is a £7.95 standard delivery charge for orders under £100. We aim to dispatch all orders within 48 hours of receipt, and parcels will be placed on a next working day service once processed.

In most cases you will receive a one-hour delivery window in which to expect your parcel. Your delivery will require a signature on arrival.

Delivery is to UK Mainland only. Please contact info@jennyaves.com for delivery costs to other destinations.

STANDARD UK DELIVERY FOR ORDERS UNDER £50

There is a £4.95 standard delivery charge for orders under £50. We aim to dispatch all orders within 48 hours of receipt, and parcels will be placed on a next working day service once processed.

Delivery is to UK Mainland only. Please contact info@jennyaves.com for delivery costs to other destinations.

COLLECTION FROM STORE

Our retail store is in Mevagissey, Cornwall, UK. Should you live locally to our shop, you can collect your order there, free of charge.

GENERAL

Any dates quoted for delivery are estimated delivery dates only and may be subject to change. Jenny Aves Ltd cannot accept liability for any loss or damage whilst in transit.

5. RETURNS POLICY

OUR RETURNS POLICY
We want you to be happy with your purchase but if you are not you can return any item within 30 days of receipt as long as it is unused, unopened, and in its original packaging.
We will be happy to exchange the item for a replacement, subject to availability, or to process a refund provided that the products are returned complete, in perfect condition, unused, unopened and in the original packaging. Refunds will go onto the card which was used when you made your purchase.
Product returns are at your own cost, and we are not able to refund any postage charges from the original order. We will need to recharge postage for sending any exchange items by post.

RETURNING PRODUCTS
You can return an item providing you have proof of purchase (your receipt or Delivery Note).
Please send your return by post, or return to our store. Please note that our store is unable to accept returned goods that have been purchased via PayPal, so these will need to be returned by post.
The Delivery Note and Returns Form enclosed with your parcel has clear instructions of how to make a return. The Returns Form must be completed with the details of the items you are returning and enclosed with the delivery note in your returned parcel.
Please let us know whether you require an exchange or a refund and be sure to include a daytime telephone number and your email address in case we need to contact you about the return.
If you no longer have your Delivery Note, please enclose a letter giving your name, address, email address and daytime telephone number along with a note of what you are returning and why, and whether you want a refund or an exchange for another product.
Please send your items back to our Returns Department, making sure your items are securely wrapped:
Returns Department
Jenny Aves Ltd
10 Fore Street
Mevagissey
Cornwall
PL26 6UQ

Please note that before returning any undamaged or non-faulty items to us, we do ask that they are in the same condition as when you first bought them, ensuring the tags are still attached and they are in their original packaging. Please ensure you have taken reasonable care to make certain that items are returned safely and not damaged in transit.

Parcels are returned at your own cost, and we strongly recommend you obtain a free certificate of postage from the Post Office as we are responsible for your parcel only once it has been received by us. Items lost in transit will not be treated as returned.

We can arrange for our courier company to collect the parcel from your home. You will need to be at home to hand over the parcel. There is a charge for this service. Please contact info@jennyaves.com for further information and costs.

EXCHANGES
If the product you require is still available we will exchange it for you (there will be an applicable postage charge).
If the replacement item you require costs less than the one you have returned we will refund you the difference. If it costs more than the one you have returned we will need to take an additional payment from you before we can send you the new item. Please make sure you give us a daytime telephone number or your email address so we can contact you about your exchange.

HOW LONG DOES IT TAKE TO PROCESS A RETURN?
Once your parcel has been received it can take up to 10 working days to process your return.
When we have fulfilled your return we will confirm this to you by email, assuming you have given us your email address. Please remember that it can take five to ten days after we have processed a refund payment for it to appear on your credit card statement.
If, after sending your return to us, you have not received our email confirmation within 10 working days, please contact us on info@jennyaves.com so we can investigate.

FAULTY ITEMS
Our returns policy applies in addition to your legal right to cancel and does not affect your legal rights in respect of faulty or mis-described products.
Items can be returned outside the specified 30 day returns period if they are found to be faulty.
If you have identified a fault, or if your items arrive damaged, please contact info@jennyaves.com.

We will refund any standard second class recorded postage on a faulty item. We strongly recommend you obtain a free certificate of postage from the Post Office as we are responsible for your parcel only once it has been received into our warehouse. Items lost in transit will not be treated as returned.

Please take extra care to follow our Product Care instructions which are on the label of all products, or any specific care instructions provided with your purchase. We cannot accept an item returned as faulty if the appropriate product care instructions have not been followed and the damage caused to the product is clearly due to wear and tear or misuse.

YOUR RIGHT TO CANCEL
You have a legal right to cancel your order within 14 working days of receiving your purchase. This 14 day period begins the day after you receive the items from us. Please notify us in writing within 14 working days that you wish to cancel your order and that you intend to return the item(s) and we will be happy to offer you a full refund including any delivery charge. The item(s) will need to be returned to us, either to our store, or by post as per our Returns Policy above. Parcels returned by post are returned at your own cost.

6. TERMS & CONDITIONS

JENNY AVES TERMS & CONDITIONS

INTRODUCTION
These terms and conditions together with our Privacy Policy, and any other policy referred to in these terms and conditions apply between you, the User of this Website (including any sub-domains unless expressly excluded by their own terms and conditions), and the Website (www.jennyaves.com) owned by and operated by or on behalf of Jenny Aves Ltd (” Jenny Aves Ltd”, ” we” or ” us”).

Please read these terms and conditions carefully, before placing an order from our Website, as they affect your legal rights. Your agreement to comply with and be bound by these terms and conditions is deemed to occur upon your first use of the Website. If you do not agree to be bound by these terms and conditions, you should stop using the Website immediately.

In these terms and conditions, User or Users means any third party that accesses the Website and is not either (i) employed by Jenny Aves Ltd and acting in the course of their employment or (ii) engaged as a consultant or otherwise providing services to Jenny Aves Ltd and accessing the Website in connection with the provision of such services.

You must be at least 18 years of age to use this Website. By using the Website and agreeing to these terms and conditions, you represent and warrant that you are at least 18 years of age.

INTELLECTUAL PROPERTY AND ACCEPTABLE USE
1. All Content included on the Website, unless uploaded by Users, is the property, copyright trademark or registered trademark of Jenny Aves Ltd, our affiliates or other relevant third parties. In these terms and conditions, Content includes any text, graphics, images, audio, video, software, data complications, page layout, underlying code, and software, and any other form of information capable of being stored in a computer that appears on or forms part of this Website, including any such content uploaded by Users. By continuing to use this Website, you acknowledge that such Content is protected by copyright, trademarks, database rights, and other intellectual property rights. Nothing on this site shall be construed as granting, by implication, estoppel, or otherwise, any license or right to use any trademark, logo or service mark displayed on the site without the owner’s prior written permission.
2. You may, for your own personal, non-commercial use only, do the following:
a. retrieve, display and view the Content on a computer screen.
b. print one copy of the Content.
3. You must not otherwise reproduce, modify, copy, distribute or use for commercial purposes any Content without the written permission of Jenny Aves Ltd.
4. You acknowledge that you are responsible for any Content you may submit via the Website, including the legality, reliability, appropriateness, originality, and copyright of any such Content. You may not upload to, distribute or otherwise publish through the Website any Content that (i) is confidential, proprietary, false, fraudulent, libellous, defamatory, obscene, threatening, invasive of privacy or publicity rights, infringing on intellectual property rights, abusive, illegal, or otherwise objectionable; (ii) may constitute or encourage a criminal offence, violate the rights of any party or otherwise give rise to liability or violate any law; or (iii) may contain software viruses, political campaigning, chain letters, mass mailings, or any form of “spam”. You may not use a false email address or other identifying information, impersonate any person or entity or otherwise mislead as to the origin of any content. You may not upload commercial content onto the Website.
5. You represent and warrant that you own or otherwise control all the rights to the Content you post; that the Content is accurate; that use of the Content you supply does not violate any provision of these terms and conditions and will not cause injury to any person; and that you will indemnify Jenny Aves Ltd for all claims resulting from Content you supply.
6. Jenny Aves Ltd has the right to use, copy, distribute, reproduce, exploit, modify, alter and/or disclose to third parties any Content submitted to the Website by you for any purpose.

PROHIBITED USE
7. You may not use the Website for any of the following purposes:
a. in any way which causes, or may cause, damage to the Website or interferes with any other person’s use or enjoyment of the Website;
b. in any way which is harmful, unlawful, illegal, abusive, harassing, threatening, or otherwise objectionable or in breach of any applicable law, regulation, governmental order;
c. making, transmitting, or storing electronic copies of Content protected by copyright without the permission of the owner.
d. We have the right to disclose your identity to any third party who is claiming that any Content posted or uploaded by you to our Website constitutes a violation of their intellectual property rights or of their right to privacy.

REGISTRATION
8. You must ensure that the details provided by you on registration or at any time are correct and complete.
9. You must inform us immediately of any changes to the information that you provide when registering by updating your personal details to ensure we can communicate with you effectively.
10. We may suspend or cancel your registration with immediate effect for any reasonable purposes or if you breach these terms and conditions.
11. You may cancel your registration at any time by informing us in writing to the address at the bottom of these terms and conditions (under “Jenny Aves Ltd Details). If you do so, you must immediately stop using the Website. Cancellation or suspension of your registration does not affect any statutory rights.

LINKS TO OTHER WEBSITES
12. This Website may contain links to other sites. Unless expressly stated, these sites are not under the control of Jenny Aves Ltd or that of our affiliates.
13. We assume no responsibility for the content of such Websites and disclaim liability for any and all forms of loss and damage arising out of the use of them.
14. The inclusion of a link to another site on this Website does not imply any endorsement of the sites themselves or of those in control of them.

PRIVACY POLICY AND COOKIES POLICY
15. Use of the Website is also governed by our Privacy Policy and Cookies Policy, which are incorporated into these terms and conditions by this reference. To view the Privacy Policy and Cookies Policy, please see the relevant section under the FAQ page.

AVAILABILITY OF THE WEBSITE AND DISCLAIMERS
16. Any online facilities, tools, services, or information that Jenny Aves Ltd makes available through the Website (the Service) is provided “as is” and on an “as available” basis. We give no warranty that the Service will be free of defects and/or faults. To the maximum extent permitted by the law, we provide no warranties (express or implied) of fitness for a particular purpose, accuracy of information, compatibility and satisfactory quality. Jenny Aves Ltd is under no obligation to update information on the Website.
17. Whilst Jenny Aves Ltd uses reasonable endeavours to ensure that the Website is secure and free of errors, viruses and other malware, we give no warranty or guaranty in that regard and all Users take responsibility for their own security, that of their personal details and their computers.
18. Jenny Aves Ltd accepts no liability for any disruption or non-availability of the Website.
19. Jenny Aves Ltd reserves the right to alter, suspend, or discontinue any part (or the whole of) the Website including, but not limited to, any products and/or services available. These terms and conditions shall continue to apply to any modified version of the Website unless it is expressly stated otherwise.

STOCK AVAILABILITY AND PRICING
20. Jenny Aves Ltd endeavours to display all items currently available on our Website, and aim to hold stock of all styles and sizes while a product is active. Occasionally, an item will be out of stock. If this is the case and we expect more stock to become available, this will be highlighted on the product page. The stock status for your order will also be shown on your order confirmation. If the item is available to purchase on back order, we will provide an anticipated date for expected delivery. However, if a product is truly out of stock, you will not be able to add it to your shopping basket.
21. Prices and availability of products are subject to change without notice.

CONFORMITY OF GOODS
22. Jenny Aves Ltd takes every care to ensure that the description and specification of our products are correct at the time of publication. However, specifications and descriptions of products on this Website are not intended to be binding and are intended only to give a general description of the products. Furthermore, while the colour reproduction of the products is a close representation, we cannot accept any responsibility for any variation in colour caused by the browser software or computer system used to view the products online.

LIMITATION OF LIABILITY
23. Nothing in these terms and conditions will: (a) limit or exclude our or your liability for death or personal injury resulting from our or your negligence, as applicable; (b) limit or exclude our or your liability for fraud or fraudulent misrepresentation; or (c) limit or exclude any of our or your liabilities in any way that is not permitted under applicable law.
24. We will not be liable to you in respect of any losses arising out of events beyond our reasonable control.
25. To the maximum extent permitted by law, Jenny Aves Ltd accepts no liability for any of the following:
a. any business losses, such as loss of profits, income, revenue, anticipated savings, business, contracts, goodwill, or commercial opportunities;
b. loss or corruption of any data, database, or software;
c. any special, indirect or consequential loss or damage.

GENERAL
26. You may not transfer any of your rights under these terms and conditions to any other person. We may transfer our rights under these terms and conditions where we reasonably believe your rights will not be affected.
27. These terms and conditions may be varied by us from time to time. Such revised terms will apply to the Website from the date of publication. Users should check the terms and conditions regularly to ensure familiarity with the current version.
28. These terms and conditions together with the Privacy Policy and Cookies Policy contain the whole agreement between the parties relating to its subject matter and supersede all prior discussions, arrangements or agreements that might have taken place in relation to the terms and conditions.
29. The Contracts (Rights of Third Parties) Act 1999 shall not apply to these terms and conditions and no third party will have any right to enforce or rely on any provision of these terms and conditions.
30. If any court or competent authority finds that any provision of these terms and conditions (or part of any provision) is invalid, illegal or unenforceable, that provision or part-provision will, to the extent required, be deemed to be deleted, and the validity and enforceability of the other provisions of these terms and conditions will not be affected.
31. Unless otherwise agreed, no delay, act or omission by a party in exercising any right or remedy will be deemed a waiver of that, or any other, right or remedy.
32. Our Website, and this Agreement have been designed for use within the United Kingdom, and shall be governed by and interpreted according to the law of England and Wales and all disputes arising under the Agreement (including non-contractual disputes or claims) shall be subject to the exclusive jurisdiction of the English and Welsh courts.
Whilst we are happy to consider requests for products and enquiries from outside the United Kingdom, we give no warranty, express or implied, that the use of this Website or the placing of any order through this Website from outside the UK complies with any applicable non-UK laws or regulations. Accordingly, any promotions or products not permitted under your local law are not offered to you.

JENNY AVES LTD DETAILS
33. Jenny Aves Ltd is a company incorporated in England and Wales with registered number 11049598 whose registered address is: Religare House, 100 Cannon Street, London, EC4N 6EU and it operates on the Website www.jennyaves.com.

If you have any questions regarding the Website or these terms and conditions, or in the event that you have any complaints about any products purchased by you from the Website, you can contact us by telephone on 01726 437 316 or by email at info@jennyaves.com or by post using the address given below:
Jenny Aves Ltd
10 Fore Street
Mevagissey
Cornwall
PL26 6UQ

Company Registration Number 11049598.
VAT Registration Number 292 4557 76.

7. PRIVACY POLICY

JENNY AVES LTD PRIVACY STATEMENT

This Privacy Policy applies between you, the User of this Website, and Jenny Aves Ltd, the owner and provider of this Website. Jenny Aves Ltd takes the privacy of your information very seriously. This Privacy Policy applies to our use of any and all Data collected by us or provided by you in relation to your use of the Website.
This Privacy Policy should be read alongside, and in addition to, our Terms and Conditions, which can be found under the FAQ section of our Website.
Please read this Privacy Policy carefully.
1. In this Privacy Policy, the following definitions are used:
Data – collectively all information that you submit to Jenny Aves Ltd via the Website. This definition incorporates, where applicable, the definitions provided in the Data Protection Laws;
Cookies – a small text file placed on your computer by this Website when you visit certain parts of the Website and/or when you use certain features of the Website. Details of the cookies used by this Website are set out in the clause below (Cookies);
Data Protection Laws – any applicable law relating to the processing of personal Data, including but not limited to the Directive 96/46/EC (Data Protection Directive) or the GDPR, and any national implementing laws, regulations and secondary legislation, for as long as the GDPR is effective in the UK;
GDPR – the General Data Protection Regulation (EU) 2016/679;
Jenny Aves Ltd, we or us – Jenny Aves Ltd, a company incorporated in England and Wales with registered number 11049598 whose registered office is at Religare House, 100 Cannon Street, London, EC4N 6EU.
UK and EU Cookie Law – the Privacy and Electronic Communications (EC Directive) Regulations 2003 as amended by the Privacy and Electronic Communications (EC Directive) (Amendment) Regulations 2011;
User or you – any third party that accesses the Website and is not either (i) employed by Jenny Aves Ltd and acting in the course of their employment or (ii) engaged as a consultant or otherwise providing services to Jenny Aves Ltd and accessing the Website in connection with the provision of such services; and
Website – the website that you are currently using, www.jennyaves.com, and any sub-domains of this site unless expressly excluded by their own terms and conditions.
2. In this Privacy Policy, unless the context requires a different interpretation:
a. The singular includes the plural and vice versa;
b. References to sub-clauses, clauses, schedules or appendices are to sub-clauses, clauses, schedules or appendices of this privacy policy;
c. A reference to a person includes firms, companies, governments entities, trusts and partnerships;
d. “including” is understood to mean “including without limitation”;
e. Reference to any statutory provision includes any modification or amendment of it;
f. The headings and sub-headings do not form part of this Privacy Policy.

SCOPE OF THIS PRIVACY POLICY
3. This Privacy Policy applies only to the actions of Jenny Aves Ltd and Users with respect to this Website. It does not extend to any websites that can be accessed from this Website including, but not limited to, any links we may provide to social media websites.
4. For purposes of the applicable Data Protection Laws, Jenny Aves Ltd is the “data controller”. This means that Jenny Aves Ltd determines the purposes for which, and the manner in which, your Data is processed.

DATA COLLECTED
5. We may collect the following Data, which includes personal Data, from you:
a. Name;
b. Date of birth;
c. Gender
d. Contact information such as email addresses and telephone numbers;
e. Financial information such as credit/debit card numbers;
f. IP address (automatically collected);
g. Web browser type and version (automatically collected);
h. Operating system (automatically collected);
i. A list of URLs starting with a referring site, your activity on this Website, and the site you exit to (automatically collected);
In each case, in accordance with this Privacy Policy.

HOW WE COLLECT DATA
6. We collect Data in the following ways:
a. Data is given to us by you; and
b. Data is collected automatically.

DATA THAT IS GIVEN TO US BY YOU
7. Jenny Aves Ltd will collect your Data in a number of ways, for example:
a. When you contact us through the Website, by telephone, post, email, or through any other means;
b. When you register with us and set up an account to receive our products/services;
c. When you complete surveys that we use for research purposes (although you are not obliged to respond to them);
d. When you enter a competition or promotion through a social media channel;
e. When you make payments to us, through this Website or otherwise;
f. When you elect to receive marketing communications from us;
g. When you use our services;
In each case, in accordance with this Privacy Policy.

DATA THAT IS COLLECTED AUTOMATICALLY
8. To the extent that you access the Website, we will collect your Data automatically, for example:
a. We automatically collect some information about your visit to the Website. This information helps us to make improvements to Website content and navigation, and includes your IP address, the date, times, and frequency with which you access the Website and the way you use and interact with its content.
b. We will collect your Data automatically via cookies, in line with the cookie settings on your browser. For more information about cookies, and how we use them on the Website, see then section below, headed “Cookies”.

OUR USE OF DATA
9. Any or all of the above Data may be required by us from time to time in order to provide you with the best possible service and experience when using our Website. Specifically, Data may be used by us for the following reasons:
a. Improvement of our products / services;
b. Transmission by email of marketing materials that may be of interest to you;
In each case, in accordance with this Privacy Policy.
10. We may use your Data for the above purposes if we deem it necessary to do so for our legitimate interests. If you are not satisfied with this, you have the right to object in certain circumstances (see the section headed “Your rights” below).
11. For the delivery of direct marketing to you via email, we’ll need your consent, whether via an opt-in or soft-opt-in:
a. Soft-opt-in consent is a specific type of consent which applies when you have previously engaged with us (for example, you contact us to ask us for more details about a particular product/service, and we are marketing similar products/services). Under “soft-opt-in” consent, we will take your consent as given unless you opt-out.
b. For other types of e-marketing, we are required to obtain your explicit consent; that is, you need to take positive and affirmative action when consenting by, for example, checking a tick box that we’ll provide.
c. If you are not satisfied about our approach to marketing, you have the right to withdraw consent at any time. To find out how to withdraw your consent, see the section headed “Your rights” below.
12. When you register with us and set up an account to receive our services, the legal bases for this processing is the performance of a contract between you and us and/or taking steps, at your request, to enter into such a contract.

WHO WE SHARE DATA WITH
13. We may share your Data with the following groups of people for the following reasons:
a. PAYMENT. Third party payment providers who process payments made over the Website, in order to process payments and make refunds.
Stripe processes our online payments. If you choose a direct payment gateway to complete your purchase, then Stripe stores your credit card data. It is encrypted through the Payment Card Industry Data Security Standard (PCI-DSS). Your purchase transaction data is stored only as long as is necessary to complete your purchase transaction. After that is complete, your purchase transaction information is deleted.
All direct payment gateways adhere to the standards set by PCI-DSS as managed by the PCI Security Standards Council, which is a joint effort of brands like Visa, MasterCard, American Express and Discover.
PCI-DSS requirements help ensure the secure handling of credit card information by our store and its service providers.
For more insight, you may also want to read Stripe’s Privacy Statement:
https://stripe.com/gb/privacy
b. MAGENTO
Our online store is hosted on Magento. They provide us with the online e-commerce platform that allows us to sell our products and services to you.
Your data is stored through Magento’s data storage, databases and the general Magento application. They store your data on a secure server behind a firewall.
You can read Magento’s Privacy Policy here: https://magento.com/legal/terms/privacy
c. MAILING LISTS
With your permission, we may send you marketing emails to provide you with information or advertising relating to our stores, products, services and other updates.
We use a third-party provider, MailChimp, to deliver our newsletters. We gather statistics regarding email opening and clicks using industry standard technologies to help us monitor and improve our e-newsletter. For more information, please see MailChimp’s privacy notice. You can unsubscribe to general mailings at any time of the day or night by clicking the unsubscribe link at the bottom of any of our emails or by emailing info@jennyaves.com.
d. THIRD-PARTY SERVICES
In general, the third-party providers used by us will only collect, use and disclose your information to the extent necessary to allow them to perform the services they provide to us.
However, certain third-party service providers, such as payment gateways and other payment transaction processors, have their own privacy policies in respect to the information we are required to provide to them for your purchase-related transactions.
For these providers, we recommend that you read their privacy policies so you can understand the manner in which your personal information will be handled by these providers.
In particular, remember that certain providers may be located in or have facilities that are located in a different jurisdiction than either you or us. If you elect to proceed with a transaction that involves the services of a third-party service provider, your information may become subject to the laws of the jurisdiction(s) in which that service provider or its facilities are located.
As an example, if you are located in Canada and your transaction is processed by a payment gateway located in the United States, then your personal information used in completing that transaction may be subject to disclosure under United States legislation, including the Patriot Act.
Once you leave our store’s website or are redirected to a third-party website or application, you are no longer governed by this Privacy Policy or our website’s Terms of Service.
In each case, in accordance with this Privacy Policy.

KEEPING DATA SECURE
14. We will use technical and organisational measures to safeguard your Data, for example:
a. Access to your account is controlled by a password and a username that is unique to you.
b. We store your Data on secure servers.
c. Payment details are encrypted using SSL technology (typically you will see a lock icon or green address bar (or both) in your browser when we use this technology.
15. Technical and organisational measures include measures to deal with any suspected data breach. If you suspect any misuse or loss or unauthorised access to your Data, please let us know immediately by contacting us via this email address: info@jennyaves.com.
16. If you want detailed information from Get Safe Online on how to protect your information and your computers and devices against fraud, identity theft, viruses, and many other online problems, please visit www.getsafeonline.org. Get Safe Online is supported by HM Government and leading businesses.

DATA RETENTION
17. Unless a longer retention period is required or permitted by law, we will only hold your Data on our systems for the period necessary to fulfil the purposes outlined in this Privacy Policy or until you request that the Data be deleted.
18. Even if we delete your Data, it may persist on backup or archival media for legal, tax, or regulatory purposes.

YOUR RIGHTS
19. You have the following rights in relation to your Data:
a. Right to access – the right to request (i) copies of the information we hold about you at any time, or (ii) that we modify, update or delete such information. If we provide you with access to the information we hold about you, we will not charge you for this, unless your request is “manifestly unfounded or excessive.” Where we are legally permitted to do so, we may refuse your request. If we refuse your request, we will tell you the reasons why.
b. Right to correct – the right to have your Data rectified if it is inaccurate or incomplete.
c. Right to erase – the right to request that we delete or remove your Data from our systems.
d. Right to restrict our use of your Data – the right to “block” us from using your Data or limit the way in which we can use it.
e. Right to data portability – the right to request that we move, copy or transfer your Data.
f. Right to object – the right to object to the use of your Data including where we use it for our legitimate interests.
20. To make enquiries, exercise any of your rights set out above, or withdraw your consent to the processing of your Data (where consent is our legal basis for processing your Data), please contact us via this email address: info@jennyaves.com.
21. If you are not satisfied with the way a complaint you make in relation to your Data is handled by us, you may be able to refer your complaint to the relevant data protection authority. For the UK, this is the Information Commissioner’s Office (ICO). The ICO’s contact details can be found on their website at http://ico.org.uk/.
22. It is important that the Data we hold about you is accurate and current. Please keep us informed if your Data changes during the period for which we hold it.

LINKS TO OTHER WEBSITES
23. This Website may, from time to time, provide links to other websites. We have no control over such websites and are not responsible for the content of these websites. This privacy policy does not extend to your use of such websites. You are advised to read the privacy policy or statement of other websites prior to using them.
CHANGES OF BUSINESS OWNERSHIP AND CONTROL
24. Jenny Aves Ltd may, from time to time, expand or reduce our business and this may involve the sale and/or the transfer of control of all or part of Jenny Aves Ltd. Data provided by Users will, where it is relevant to any part of our business so transferred, be transferred along with that part and the new owner or newly controlling party will, under the terms of this Privacy Policy, be permitted to use the Data for the purposes for which it was originally supplied to us.
25. We may also disclose Data to a prospective purchaser of our business or any part of it.
26. In the above instances, we will take steps with the aim of ensuring your privacy is protected.

COOKIES
“Cookies” are data files that are placed on your device or computer and often include an anonymous unique identifier. For more information about cookies, and how to disable cookies, visit http://www.allaboutcookies.org.
You can choose to accept or decline cookies. All web browsers automatically accept cookies; you can modify your browser security settings to block cookies although you should be cautioned that changing cookie settings can adversely affect the performance of our website.
27. This Website may place and access certain Cookies on your computer. Jenny Aves Ltd uses Cookies to improve your experience of using the Website and to improve our range of products. Jenny Aves Ltd has carefully chosen these Cookies and has taken steps to ensure that your privacy is protected and respected at all times.
28. All Cookies used by this Website are used in accordance with the current UK and EU Cookie Law.
29. Before the Website places Cookies on your computer, you will be presented with a message bar requesting your consent to set those Cookies. By giving your consent to the placing of Cookies, you are enabling Jenny Aves Ltd to provide a better experience and service to you. You may, if you wish, deny consent to the placing of Cookies; however, certain features of the Website may not function fully or as intended.
30. This Website may place the following Cookies:
Type of Cookie Purpose
Strictly Necessary Cookies These are cookies that are required for the operation of our Website. They include, for example, Cookies that enable you to log into secure areas of our Website, use a shopping cart, or make use of e-billing services.
Analytical/performance Cookies They allow us to recognise and count the number of visitors and to see how visitors move around our Website when they are using it. This helps us to improve the way our Website works, for example, by ensuring that Users are finding what they are looking for easily.
Functionality Cookies These are used to recognise you when you return to our Website. This enables us to personalise our content for you, greet you by name, and remember your preferences (for example, your choice of language or region).
31. You can choose to enable or disable Cookies in your internet browser. By default, most internet browsers accept Cookies but this can be changed. For further details, please consult the help menu in your internet browser.
32. You can choose to delete Cookies at any time; however you may lose any information that enables you to access the Website more quickly and efficiently including, but not limited to, personalisation settings.
33. It is recommended that you ensure that your internet browser is up-to-date and that you consult the help and guidance provided by the developer of your internet browser if you are unsure about adjusting your privacy settings.
34. For more information generally on Cookies, including how to disable them, please refer to aboutcookies.org. You will also find details on how to delete Cookies from your computer.

GENERAL
35. You may not transfer any of your rights under this Privacy Policy to any other person. We may transfer our rights under this Privacy Policy where we reasonably believe your rights will not be affected.
36. If any court or competent authority finds that any provision of this Privacy Policy (or part of any provision) is invalid, illegal, or unenforceable, that provision or part-provision will, to the extent required, be deemed to be deleted, and the validity and enforceability of the other provisions of this Privacy Policy will not be affected.
37. Unless otherwise agreed, no delay, act or omission by a party in exercising any right or remedy will be deemed a waiver of that, or any other, right or remedy.
38. This Agreement will be governed by and interpreted according to the law of England and Wales. All disputes arising under the Agreement will be subject to the exclusive jurisdiction of the English and Welsh courts.

CHANGES TO THIS PRIVACY POLICY
39. Jenny Aves Ltd reserves the right to change this Privacy Policy as we may deem necessary from time to time or as may be required by law. Any changes will be immediately posted on the Website and you are deemed to have accepted the terms of the Privacy Policy on your first use of the Website following the alterations.

DISCLOSURE
40. To protect our rights, or to comply with applicable laws and regulations, we may disclose your personal information if you violate our Terms of Service, or if we are required by law to do so.

CONTACT US
If you would like to more information about our privacy practices, if you have any questions, or if you would like to access, correct, amend or delete any personal information we have about you, or to make a complaint, contact us by email at info@jennyaves.com, or by letter using the address below:
Jenny Aves Ltd
10 Fore Street
Mevagissey
Cornwall
PL26 6UQ

8. SOCIAL MEDIA POLICY

MY SOCIAL MEDIA POLICY

Talk to each other!

My brand philosophy is focused on enjoying time in the home
environment, with all those who inhabit it.

Whilst I’m as guilty as the next person of spending far too much time on my ‘phone, I’d much prefer that families and friends were engaging with each other, in good old-fashioned conversation, rather than having their heads buried in their telephones looking at social media.

There is nothing like actual facetime to form bonds and strengthen relationships both in the home, and in the community.

For this reason I’ve decided to only use Instagram for my brand, as I’d much rather people used their time talking to each other.

9. TRADE ENQUIRIES

For any trade enquiries, please contact: info@jennyaves.com

 

A luxury range
of textile products